Privacy Policy

Information we collect

We may collect your name, email address, phone number, service address, ZIP code, preferred service date, plan choices, service notes, contact messages, and payment status. Stripe collects payment-card information directly; Trash Grab Express does not receive or store your full card number.

How we use information

• Review, schedule, provide, and support requested services.
• Process payments and manage recurring billing.
• Send request, payment, scheduling, and service communications.
• Prevent abuse, protect the website, and maintain business records.

Service providers

Information may be processed by providers that help operate the service, including Netlify for hosting, Supabase for database and authentication services, Stripe for payments, Resend for transactional email, and Google Maps services for routing. Their handling of information is governed by their own policies and agreements.

Sharing and selling

We do not sell customer personal information. We share information only with service providers, approved personnel or runners who need limited information to complete a route, or when required by law. Runner-facing information is limited to route details needed for assigned work.

Retention and security

We keep information for as long as reasonably needed to provide service, maintain financial and operational records, resolve disputes, and meet legal obligations. We use access controls and security safeguards, but no online system can be guaranteed completely secure.

Your choices

You may request access, correction, or deletion of information, subject to records we must retain for legitimate business or legal purposes. Contact us through the website contact form or email trashbingrab@gmail.com.

Updates

We may update this policy as the service changes. The effective date above identifies the current version.