Terms of Service

Service confirmation

Submitting a request or payment does not by itself guarantee a particular schedule. Service begins after Trash Grab Express confirms availability, location, collection timing, property access, and the agreed plan. If service cannot be accepted, we will contact you and address any payment already made.

Your responsibilities

• Provide accurate contact, address, collection-day, bin-count, and access information.
• Keep bins accessible, safe to move, and free of hazards.
• Comply with municipal rules for acceptable containers, contents, weight, and placement.
• Tell us promptly about collection-day, access, or service changes.

Scope of service

Trash Grab Express moves accessible household waste containers between an agreed property location and the curb. We do not collect, transport, remove, or dispose of waste and do not replace municipal or private waste collection.

Pricing and recurring billing

The price shown at checkout is based on the selected frequency, bin count, and return option. Recurring plans renew monthly until canceled. By purchasing a recurring plan, you authorize Stripe to charge the payment method provided for each renewal. Additional or unusual service needs may require a separate quote and your approval.

Delays and missed service

Collection changes, inaccessible bins, unsafe conditions, weather, emergencies, property restrictions, or events outside reasonable control can delay or prevent service. Contact us promptly so we can review a reasonable reschedule, credit, or other solution under the applicable policies.

Communication

You agree to receive transactional emails about requests, payments, billing, scheduling, and service. These are operational communications, not marketing subscriptions.

Changes and contact

We may update these terms for future service. Material changes affecting an existing recurring plan will be communicated when appropriate. Questions can be sent through the contact form or to trashbingrab@gmail.com.