Fair payment handling
Refund Policy
Effective August 12, 2026
Before service begins
If Trash Grab Express cannot accept your request or provide the paid service, we will issue an appropriate refund to the original payment method. A one-time service canceled before work begins may also qualify for a refund.
After service or a billing period begins
Completed services are generally non-refundable. Recurring-plan payments are generally not prorated after the billing period begins, but we will review duplicate charges, billing errors, confirmed missed service, and other exceptional circumstances fairly.
Service credits
When a collection delay, access issue, weather event, or other circumstance affects a visit, a rescheduled visit or account credit may be more appropriate than a refund. We will explain the available resolution after reviewing the details.
Processing time
Approved refunds are returned through Stripe to the original payment method. Your bank or card provider controls when the credit appears and may take several business days.
Requesting a review
Use the contact form or email trashbingrab@gmail.com. Include the customer name, billing email, service address, payment date, and reason for the request. Never send full card information.